Ferry Terminal, Ryde Pier Head, The Esplanade, Ryde, Isle of Wight, PO33 2HF

Details

Accessibility

https://www.wightlink.co.uk/tickets/accessible-travel

"If personal care is required, we may ask you to bring a companion with you to provide the assistance.

If you are travelling by foot, companions can be booked to travel for free if you require assistance with using the toilet, breathing equipment, feeding or are blind or visually impaired.

Travelling in a car? We don’t charge per passenger, so your price will stay the same with up to seven people in your vehicle.

If you have limited mobility and you can’t use standard accessible toilets, we have a much larger and fully-equipped Changing Places toilet on site.

Dedicated Assisted Travel line: 0800 093 8236 Looking for help with your accessible travel requirements, Blue Badge discounts or NHS hospital appointment bookings?

If you have accessible travel needs, let us know at least 48 hours before you travel so we can help you. Give us a call on 080 0093 8236 or fill in the form on our Accessible travel page."

See https://www.wightlink.co.uk/contact-us?objective=accessible-travel#contact-form

Brief description

https://www.wightlink.co.uk/about-wightlink

"Wightlink provide an award-winning ferry service between the Isle of Wight and Hampshire, bringing 4.3 million people together every year.

With three convenient routes and eight well-equipped ferries, we connect you with loved ones, business meetings, holidays, tradespeople, festivals, deliveries, wildlife and everything in between.

We’re true believers that your getaway starts on board, which is why we’ve fitted our ferries to the highest standards. Relax under the warm Solent sun on our outside decks, let the kids roam free in our play areas and taste some of the Isle of Wight’s finest food and drink in our cafés.

When you book a Wightlink ferry, you can take your pick from three routes connecting the south coast of England with the Island.

If you’re bringing your vehicle with you, choose from the picturesque Lymington – Yarmouth or the well-connected Portsmouth – Fishbourne routes.

Travelling on foot? Our Portsmouth – Ryde FastCat will get you across the Solent in just 22 minutes, with ports on both sides of the Solent situated perfectly for onward rail and bus connections."

"If you’re travelling on foot, Portsmouth Harbour to Ryde Pier Head is our quickest route, crossing the waters between the Isle of Wight and mainland in just 22 minutes.  

Our reliable, high-speed FastCat catamarans serve this route and come with spacious passenger lounges, bicycle racks and a sun deck, perfect for taking in the views during the day."

See https://www.wightlink.co.uk/contact-us?objective=accessible-travel#contact-form

Address

Ferry Terminal, Ryde Pier Head, The Esplanade, Ryde, Isle of Wight, PO33 2HF

Email

https://www.wightlink.co.uk/contact-us#send-us-a-message

Phone

0800 093 8236, Monday – Friday 09:00 – 18:00 and Saturday and Sunday, 09:00 – 17:00.

Contact centre: 0333 999 7333:

If you need to speak to us on the phone about your vehicle or foot passenger booking, our Contact Centre team will be happy to help.

If you give us a call and need to make a booking or make amendments to your ticket, you may be charged a booking fee depending on your ticket type.

Opening hours: Monday to Friday, 09:00 – 18:00, Saturday and Sunday, 09:00 – 17:00. During Bank Holidays, school holidays and festival periods, our Contact Centre can experience a high volume of calls. Don’t forget, you can book and amend your booking online."

Website

https://www.wightlink.co.uk/facilities/ports/ryde#where-is-it

Directions

"Car parking at the port is available and if you intend to use the car park regularly you can save with a 30-day Parking Permit.

There is a weight restriction of three tonnes and a height restriction of 2.25 metres for all vehicles using the pier as well as a 10mph speed limit, which also applies to cyclists.

Drivers exceeding this limit will be issued a fixed penalty notice of £80 and/or face exclusion from Wightlink property and vessels.

Parking at Ryde Pier Head FastCat passenger ferry port: 

• Free motorcycle parking within dedicated bays

• Credit and debit cards accepted.

• What3Words: ///tools.punks.doll

• Purchase parking at Ryde Pier Head

  We don’t advise pre-booking parking spaces as availability can’t be guaranteed

• 7.2kw charging point for electric vehicles"

Opening Times

Always check with the venue directly for up-to-date information including opening times and admission charges as they may be subject to change

Transport

"South Western Railway’s Island Line connects our Ryde Pier Head port directly with stations in Brading, Sandown, Lake and Shanklin

Several Southern Vectis bus routes operate to Ryde Esplanade, from where you can walk to the Terminal or hop on the train."

Amenities

https://www.wightlink.co.uk/facilities/ports/ryde#where-is-it

2025: "Customer Service Point

Purchase or amend tickets at our port at the Customer Service Point. Please note, you can’t purchase any of our frequent traveller passes at our ports and we no longer accept cash payments.

Toilet and baby changing facilities:

Toilets and baby-changing facilities are available at the port while you wait for your ferry crossing.

Changing Places toilet:

If you have limited mobility and you can’t use standard accessible toilets, we have a much larger and fully-equipped Changing Places toilet on site.

Seagull Café:

Our Seagull Café outlet is ideal for a quick stop off before you board the FastCat, with a selection of locally-sourced hot and cold food and drink.

EV charging point:

Charge your electric vehicle with a 7.2kw charging unit.

Self service ticket machines:

Purchase tickets at the port with your contactless device or debit or credit card using the ticket vending machine."