Swansea Grand Theatre, Singleton Street, Swansea, SA1 3QJ

Details

Accessibility:

Disabled parking available at the Pay & Display car park on Singleton St.   Armless seats and wheelchair spaces available. Level access to main auditorium and bar. Lifts installed. Sennheiser Infrared system installed for people with hearing impairments. Some performances are audio described or feature BSL interpreters for visitors with hearing impairments. Disability toilet available.

2025: see https://www.swanseagrand.co.uk/Facilities

"Here at Swansea Grand Theatre we endeavour to make our theatre accessible to all. We are an historic building and we've made changes to ensure your visit is as enjoyable as possible.

Booking: Our friendly Box Office team can provide seat recommendations and answer any questions you might have.

Our Box Office is open 10.00am - 4.00pm Monday to Saturday on non-show days and from 10.00pm until 15 minutes after curtain up on show days. For Sunday shows, Box Office is open 1 hour before the start time.

Parking: A number of blue badge spaces are available in the pay and display car park on Singleton Street opposite the theatre. The main theatre entrance has a large drop off area.

Wheelchair Access:

We have a lift in our Box Office foyer that provides access to the wheelchair spaces in the Grand Circle and the Arts Wing Depot Studio. There is level access for wheelchair users into the Stalls and the Malthouse Bar.

There are a limited number of wheelchair spaces, please contact our Box Office team to discuss your accessibility needs. We are unable to provide loose seats as companion seats, our wheelchair spaces will provide a fixed companion seat next to the wheelchair. Two wheelchair spaces are located at the back of the auditorium with easy access through our Stalls corridor. Our Front of House Team is on hand to assist you during your visit.

The Stalls area has one wheelchair space closer to the front with a side view of the stage. We cannot allow motorised scooters in this area due to size limitations. Should you choose this seat, we recommend visiting in a standard size wheelchair (36 inches tall, 25 inches wide and 32 inches long).

Please contact our box office team if you have any additional / different accessibility needs not covered above or if you feel you require more information. We will be happy to assist you further, you can contact us by phone 01792 475715 or email BoxOffice@swansea.gov.uk

Grand Circle and Upper Circle Seats:

There are two wheelchair spaces available in the Grand Circle. Customers must be able to evacuate via the staircase or transfer into an evacuation chair in an emergency. We also advise any customers with mobility needs to consider alternative seating in stalls. Our wheelchair space is located at the back of the auditorium with a central view.

Grand Circle entrance: Width 1.4m Height 2m

Transferring from a Wheelchair:

Customers can transfer from a wheelchair or mobility aid into a seat; however, these must be stored outside of the auditorium in a designated area under the staircases. Customers should be confident to evacuate independently in an emergency. We ask that customers with accessibility needs attend with a companion to assist them throughout their visit.   

Seating: The dimensions of our seats are

Width - 0.5m

Depth - 0.4m

Seat height - 0.4m

Legroom - 0.4m

If you feel this is unsuitable for your needs, please contact our Box Office team. The auditorium has several armless seats which provide a larger space and easier access for customers. These are in the Stalls and Grand Circle levels only.

Depot Studio:

The Depot Studio is located on the 3rd floor of our Arts Wing. There is lift access with accessible toilets and flat access into the studio. There are limited spaces for wheelchairs, therefore it is important to contact our Box Office team regarding your accessible space.

Depot Studio Entrance: Width 1.6m Height 2m

Accessible Toilet: Width 0.9m Height 2m 

Accessible Toilet and Changing Facilities:

We have an accessible toilet on the ground floor near the Malthouse, one in the Arts Wing and a Changing Places toilet with hoist near the Box Office. Please see a member of our team for a Radar key. If you have any sensory impairment, please use our accessible toilets to avoid noisy hand dryers.

Malthouse Accessible Toilet: Width 0.8m Height 2m

Box Office Accessible Toilet: Width 0.9m Height 2m

Our Building and How to Get Around:

Main Box Office Entrance: Accessible Entrance, Width 1.6m Height 2.1m 

In our main foyer area, you will find the cafe, toilets and our Box Office. You will be met by our friendly staff to guide you through your visit.

Malthouse Bar Entrance: Width 1.4m Height 2m, Open at 6pm on Performance Days.

Box Office Cafe - 10am-2.30pm & 5.30pm until after the interval.

Lift Access: Our Box Office lift provides access to

1st Floor - Grand Circle

2nd Floor - Upper Circle

3rd Floor - Depot Studio

Lift Doors: Width 0.8m Height 2m

Interior Dimensions: Width 1m Height 2.2m

British Sign Language Interpreted Performances: We programme BSL interpreted performances for our most popular theatre productions. Our Box Office can recommend the best seats for visibility of the interpretation.

Autism Friendly:

We pride ourselves on being a neurodiverse friendly venue promoting an enjoyable experience for all. We can cater for all needs and have staff on hand to help throughout your visit. Accessible toilets are available if our main toilets are too busy and loud. We have ear defenders to loan for the performance, please ask our Front of House Team. We can provide sensory aids or ear defenders to reduce noise levels. A visual story of the theatre is also available to prepare you for your visit. A chill out / quiet area is available for every performance for any dis-regulated moments.

Relaxed Performances:

Our relaxed performances offer an opportunity for visitors with Autistic Spectrum Disorders or learning/sensory needs to enjoy theatre in a relaxed and informal environment. The audience is free to make noise or move around and we offer a quiet space away from the auditorium. We have experienced volunteers from the local National Autistic Society for selected performances who are trained in behaviour management.

RP tickets can be bought online and we offer a no-questions-asked refund policy right up until the moment the show starts.  If you have any access enquiries, please contact swansea.grandfrontofhouse@swansea.gov.uk"

Brief description:

Performing-arts theatre, capacity of 1000.

Address:

Singleton Street, Swansea, SA1 3QJ

Email:

swansea.grandmarketing@swansea.gov.uk and BoxOffice@swansea.gov.uk

+ https://www.swanseagrand.co.uk/contactus

Phone:

01792 475715

Website:

https://www.swansea.gov.uk/swanseagrandtheatre

Facebook - www.facebook.com/swanseagrand

Twitter - @swanseagrand

Instagram - @swanseagrand

YouTube - www.youtube.com/user/SwanseaGrandTheatre

Directions:

From M4 exit J42 West on A483. Continue onto A4067 (Oystermouth Rd.). Take turning North onto West Way. Take turning East onto Singleton St. OS SS652928.

Opening Times:

Mon- Sat 12pm-8pm (6pm on non-show days)

Transport:

Public transport operates in and around this area. For more travel information go to https://www.traveline.info or call 0800 46 40 000

Amenities:

Cafe bar and rooftop bar.

2025: see https://www.swanseagrand.co.uk/Facilities

"Restricted Viewing or Side Views

Seating behind pillars and extreme side views of the stage will be classed as restricted viewing. Please speak to our Box Office team to find out more information on restrictions to the stage. Restrictions with staging/equipment may apply on the day of the performance and our team will offer you alternative seats to ensure you have an enjoyable experience with no restrictions.

Baby Changing

Baby changing facilities are available on the ground floor female toilet (nearest to The Malthouse) and in the male toilets on the Grand Circle level (Box Office side). Our accessible toilet in the Box Office is also available.

Pushchair parking is available on the ground level at the bottom of each staircase and are left at the owners' risk.

Assistance Dogs

Assistance dogs are welcome throughout the building. If you require your dog to be cared for during the performance, please contact Box Office team prior to the performance.

Hearing System

We have a Sennheiser Infrared Loop System to enhance your theatre experience. Please collect a headset from the Box Office.

Audio Description

We make sure that some of our best shows are accessible to visually impaired visitors with audio described performances. We have a number of headsets available for use. Please collect your headset from the Box Office.

Hynt

Hynt card holders are entitled to a free advance ticket for a personal assistant or carer. To find out more about the nationwide Hynt scheme, call 0344 225 2305 or visit hynt.co.uk(opens new window). Please note, Hynt card tickets cannot be purchased online, book via our Box Office. Hynt might be exempt from private hires/ VIP experiences.

Resources

Our brochures are available digitally or in large print and braille by request, please contact Box Office."